Returns and exchanges
RETURNS
We hope you love your EDLA items. But if something isn’t right, you can request a return or exchange within 14 days of receiving your order.
If you’re unsure about sizing before buying, feel free to email us at customercare@edlaworld.com - our product specialists will help you choose the best fit.
HOW TO MAKE A RETURN
01 You must submit your return request within 14 days of receiving your order.
02 Please ensure the item meets the criteria outlined in our Product Conditions Policy.
03 Create your returns label with our Returns Portal. Please refer to the Order Number in your EDLA Order Confirmation email.
04 Print out your return label and stick it on the outside of the box, covering the original delivery label.
05 Schedule a pick up, or you can drop off the box at your local post office or UPS pick-up point.
Once we have received your return order and checked the condition of the items, you will receive a refund in 1 to 14 days to your original payment method.
Please note you need to ship the item back within 14 days of receiving the return label. We only accept returns shipped with the return label provided by EDLA. Returns sent through third-party couriers will not be accepted.
RETURNS FEES
Return shipping costs will be deducted from your refund:
€15/£15 for returns from the Europe & UK
$35 for international returns (Rest of the World, including Switzerland, Monaco and Norway)
If the returned item has been improperly handled or damaged, we may deduct an additional amount based on the loss in value.
Please allow up to 14 days for your return or exchange to be processed after the item reaches our warehouse.
Please note EDLA is not responsible for any personal items or non-EDLA products included in return packages. If this occurs, the customer will be responsible for covering the reshipping costs.
PRODUCT CONDITIONS
To be eligible for a return or exchange, items must be:
Unworn and in perfect condition
Returned with all original tags and packaging, including the shoe box, which must be undamaged and free of shipping labels.
We will not accept:
Items showing signs of wear
Items returned without proper packaging
Damaged or missing original packaging.(Orders returned without it will be sent back to the customer)
Hosiery package opened
Please note hosiery returns/exchanges are only accepted if the packaging is unopened and in good condition. Once opened, these items are non-returnable and non-exchangeable for hygiene reasons.
EXCHANGES
Exchanges are subject to a shipping fee. We will email you a payment link to cover the cost of the return label.
€15/£15 for returns from the Europe & UK
$35 for international returns (Rest of the World, including Switzerland, Monaco and Norway)
If exchanging a discounted item, we’ll honor the same discount if the new item is also eligible.
If the new item is more expensive, we’ll send an invoice for the price difference.
If it's less expensive, we’ll refund the difference.
We will only ship the new item once the returned item has arrived at our warehouse and passed quality control.
Please note we cover the shipping cost for the first exchange only. Any additional exchanges or returns will require the customer to cover all shipping costs - both for sending the item back to us and for receiving the new item.